Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at EMAIL. If your return is accepted, we’ll send you a return authorisation number, as well as instructions on how and where to send your package. We are not responsible for any return shipments lost in transit. Please note any return shipping fees are not covered by our store and the buyer will be responsible for returning the package to us in Sydney, Australia. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at EMAIL.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We’ll gladly replace your items if they are delivered damaged. Please do not throw out the box carton or tube, this is how we would get the goods sent back to us should there be any damage incurred in transit to you. Colours may vary slightly from each screen and monitor and does not constitute a damaged or defective item.

To begin please kindly email us at with your order number and where possible images of the defective, damaged or wrong item. Our team will assess this and replace the item where necessary. 

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). Items can not be returned or exchanged if the items feature custom submissions. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note, if your return does not meet our Returns Policy it shall be returned to you & you will be liable for the return postage cost. This also is the case for any goods returned to us without pre-authorisation and return approval.

Please note: E-Gift cards do not have an expiry date, and are non-refundable once purchased.